Delivery and Returns

We deliver only to addresses in Singapore. Your booking confirmation will state the approved delivery and collection details and any charge agreed for a special arrangement within our service area.

We target delivery about one week before the wedding. This is a target, not a guaranteed fixed day. We will contact you to confirm the exact date, time window, address, and recipient.

Tell us promptly if the delivery details change. A material change may affect timing or require an additional carrier charge, which we will explain before arranging it.

You or a nominated adult must be available to accept the kit. Your responsibility for it begins when the kit is handed over at the agreed address.

You must, within 24 hours after delivery, check every supplied item and test each camcorder by recording and playing back a short clip with sound. Tell us immediately if anything is missing, damaged, or not working so we have the best chance to help before the wedding.

My Cam Crew will arrange a carrier to collect the camcorders. You must repack the complete kit securely in the original case or packaging and make it available for collection within seven calendar days after the wedding.

• Include every camcorder, memory card, battery, charger, light, cable, case, and accessory supplied.
• Do not erase, format, reset, alter, or remove files from a memory card.
• Follow the collection instructions and use only our nominated carrier unless we approve another arrangement.

Your responsibility ends when the complete, securely packed kit is handed to us or to the carrier we nominate. We accept the risk of loss or damage in carrier transit after that handover.

Your responsibility continues if the kit is incomplete, is not ready at the agreed collection, or is passed to a different carrier without our written approval.

If your action or unavailability causes a failed collection or late handover, you must pay only the reasonable additional carrier or recovery costs we actually incur. We will explain the cost. Contact us promptly if an arrangement needs to change.

We do not charge a security deposit. Normal wear from careful use, pre-existing damage, and faults you did not cause are not chargeable.

If you or someone you allow to handle the kit causes damage that can be repaired, you must pay the evidenced reasonable repair cost. For an item that is lost, stolen, not returned, or beyond economical repair, you must pay its reasonable current replacement cost. Full details are in the Rental Agreement.

If a carrier is delayed, contact us and we will take reasonable steps to trace the kit or arrange another solution. If we cannot supply the equipment in time and cannot fulfil the booking, our Cancellation and Refunds Policy applies.

We aim to deliver all raw footage within 7 calendar days after we receive the returned camcorders. We aim to deliver the edited wedding film and two vertical reels within 2 to 3 weeks after we receive them. These are good-faith targets, and we will notify you of an exceptional delay.

Digital files are delivered using the method stated in your booking communication. Download and back them up promptly because our retention period is explained in our Terms and Conditions.